1. When can I expect my order?
Orders are prepared on weekdays (Monday to Friday), with the exception of public holidays in Spain. All orders are shipped within a maximum of 48 hours from the moment we receive them.
The shipping companies transit time is:
Delivery time in Spain is 24h, Balearic Islands and Portugal is 48h.
Please, note that we do not deliver to the Canary Islands.
For EU orders delivery time will take about 2-6 working days depending on the country.
Also note, we do not deliver to the UK.
2. Where do you ship to?
Spain with the exception of the Canary Islands and all over the EU with the exception of the UK.
3. Do I need to pay for my shipment?
We offer free delivery for all orders over 60€ within Spain, Balearic Islands and Portugal.
And also, free deilvery for all orders over 150€ within the EU.
The cost of the shipment will be calculated at the checkout, based on the selected destination.
SPAIN & PORTUGAL:
Delivery from 6.50€
Estimate delivery time is 24h or 48h depeding on destination.
EU COUNTRIES:
Delivery from 12€
Estimated delivery time is 2 to 6 working days depending on destination.
4. Can I change my delivery address?
You can change the address any time before the parcel is shipped. It’s possible to request the update by sending us an email to helpcenter@lafosca.com
5. Can I send my order to a post office box?
We cannot ship to P.O. boxes because the shipping company only offers a delivery service to a physical person, to ensure that the addressee receives the order.
6. Which company is responsable for my delivery?
Shipments are handled by SEUR in Spain & Portugal and DHL in the EU.
7. How do I track my order?
Use the shipment ID given in the dispatch email - if you do not receive this ID, contact us at helpcenter@lafosca.com and we will provide it. Once the parcel is handed to the National Post of your country, SEUR or DHL will update the information linking to a new page for you to keep on checking the whereabouts of your parcel.
We recommend to proactively check the information inside the link as you may not always get notified about every update.