1. When can I expect my order?
Orders are prepared on weekdays (Monday to Friday), with the exception of public holidays in Spain. All orders are shipped within a maximum of 48 hours from the moment we receive them.
The shipping companies transit time is:
National (Spain & Portugal):
Standard delivery & Pack Point: from 3 to 5 working days depending on destination.
Express Premium delivery: Spain 24h, Balearic Island & Portugal 48h.
Please, note that we do not deliver to the Canary Islands.
EU Countries:
Standard delivery & Punt Pack: from 3 to 6 working days depending on destination.
Also note, we do not deliver to the UK.
2. Where do you ship to?
Spain with the exception of the Canary Island and all over the EU with the exception of the UK.
3. Do I need to pay for my shipment?
We offer free delivery for all orders over 40€ within Spain, Balearic Island and Portugal.
And also, free delivery for all orders over 120€ within the EU.
The cost of the shipment will be calculated at the checkout, based on the selected destination.
National (Spain & Portugal): orders under 40€
Standard Delivery: 4.50€
Estimated delivery time is 3 to 5 working days depending on destination.
Express Premium Delivery: 9.99€
Estimated delivery time is 24h or 48h depending on destination.
Pack Point: 3.90€
Estimated delivery time is 3 to 5 working days depending on destination.
Delivery Point in Palamós: FREE
KRASH
C/Ample, 10
Palamós, 17230 (Girona)
From Monday to Saturday
10:00h-13:30h
17:00h-20:30h
EU Countries: orders under 120€
Standard Delivery: from 12€
Estimated delivery time is 3 to 6 working days depending on destination.
Pack Point: from 6.50€
Estimated delivery time is 4 to 6 working days depending on destination.
4. Can I change my delivery address?
You can change the address any time before the parcel is shipped. It’s possible to request the update by sending us an email tohelpcenter@lafosca.com
5. Can I send my order to a post office box?
We cannot ship to P.O. boxes because the shipping company only offers a delivery service to a physical person, to ensure that the addressee receives the order.
6. Which company is responsible for my delivery?
Standard Delivery: Correos
Express Premium Delivery: Shipments are handled by SEUR in Spain and Portugal and DHL for EU countries.
Pack Point: Mondial Relay
7. How do I track my order?
Use the shipment ID given in the dispatch email - if you do not receive this ID, contact us athelpcenter@lafosca.comand we will provide it. Once the parcel is handed to the National Post of your country, SEUR or DHL will update the information linking to a new page for you to keep on checking the whereabouts of your parcel.
We recommend to proactively check the information inside the link as you may not always get notified about every update.